Frequently Asked Questions
Answers to common questions about the FCSS Employee Store.
Who can shop at the FCSS Employee Store?
The store is available to Fresno County Superintendent of Schools employees. Employees may purchase products for themselves, family members, or coworkers.
Do I need to create an account?
No. You can shop without creating an account. You must provide your name and FCSS work email during checkout.
Where do I pick up my order?
Orders can be picked up at Room 317, Lexi’s Desk once you receive your ready-for-pickup email.
Can my order be sent through internal mail?
Yes. Internal Mail is available for employees who are not located in the FCSS building. You can select this option at checkout.
What are the pickup hours?
Pickup is available during normal business hours, Monday through Friday, from 8:00 a.m. to 4:30 p.m.
Does the store offer shipping?
No. All orders must be picked up at the county office.
How will I know when my order is ready?
You will receive an email when your order is ready for pickup.
Can someone else pick up my order?
Yes. Another person may pick up the order on your behalf. They should bring the order number or confirmation email.
What payment methods are accepted?
The store accepts credit cards, debit cards, Apple Pay, PayPal, and approved purchase orders.
Is sales tax added?
Yes. Applicable sales tax is added during checkout.
Do extended sizes cost more?
Sizes above 2XL may include an additional charge. The added price will be displayed before checkout.
Can I return or exchange an item?
Yes. Contact Fresh Roots Supply Co. using the customer support email listed on the website.
What happens when an item is sold out?
The product page will identify sold-out products, sizes, or colors. Sold-out variations cannot be added to the cart.